Reservation terms and conditions
Big game hunting
Moose and white-tailed deer (including Sépaq Anticosti)
Deposit and payment
Minimum deposit due at booking
More than 9 months before the stay begins | A deposit of 10% of the total cost of the reservation is due at booking. A second payment of 20% must be paid 9 months before the stay begins. The balance is payable 30 days before the stay begins. The payments are automatically charged to the credit card used for the reservation. |
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Between 9 months and 91 days before the stay begins | A deposit of 30% of the total cost of the reservation must be paid at the time of reservation. The balance is payable 90 days before the stay begins and it is automatically charged to the credit card used for the reservation. |
90 or fewer days before the stay begins | All reservations made 90 or fewer days before the stay begins must be paid in full. |
Exception: three-year lease stay
1st year |
50% of the total cost payable in 2 payments:
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2nd year | 25% of the total cost due on July 1 |
3nd year | 25% of the total cost due on July 1 |
When the payment deadline is not respected or a payment is not honoured by a credit card company, the reservation will automatically be cancelled without further notice. Certain administration charges may apply.
Payments for telephone reservations must be made with Visa, Master Card or American Express credit cards.
Payment plan
If you reserve a stay at least 90 days in advance and the total is $500 or more, you're eligible for Sépaq's interest-free payment plan. Certain conditions apply. Contact our agents at 1-800-665-6527.
Modification and cancellation
The person who made the reservation must request the modification or cancellation (group leader).
For any modification or cancellation of a reservation, we invite you to contact our Customer Relations Centre at 1-800-665-6527.
Modifications for reservations are accepted under the following 3 conditions:
- Same big game hunting product
- Same season
- Same group leader
Modification | Cancellation | |
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More than 9 months before the stay begins |
7 or fewer days after the reservation is made: modification possible without any fees. More than 7 days after the reservation is made: modification possible under certain conditions:
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7 or fewer days after the reservation is made: cancellation possible with a total refund of the amount already paid. More than 7 days after the reservation is made: cancellation possible with a service charge of the amount of paid deposit (10%). Please note that if a first modification was made, the cancellation fee will be equivalent to the total amount already paid on the initial booking. |
Between 9 months and 91 days before the stay |
7 or fewer days after the reservation is made: modification possible without any fees. More than 7 days after the reservation is made: modification possible under certain conditions:
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7 or fewer days after the reservation is made: cancellation possible with a total refund of the amount already paid. More than 7 days after the reservation is made: cancellation possible with a service charge of 30% of the total cost of the reservation. Please note that if a first modification was made, the cancellation fee will be equivalent to the total amount already paid on the initial booking. |
90 or fewer days before the stay begins |
For reservations worth more than the original reservation, no service charges will apply. For reservations of an equal or lesser value, the first modification is free. A modification fee of $38 (plus taxes) will be charged. |
No refunds will be granted. |
* Does not apply to moose hunting American Plan stays with renewal (Matane with lodging at the Auberge de montagne des Chic-Chocs) and to three-year lease stays.
Group leader substitution
Winners of big game hunting stays sold through random draws during the calling period must designate a substitute leader. The name of this alternate group leader and the valid hunter’s certificate number provided at the time of booking cannot be changed after registration. The substitute is the only person who will be allowed to replace the group leader in the event that the latter cannot be present during the trip. It is strongly recommended that one of the group members be named as the substitute.
Group leader substitution rules
A substitution of the group leader is allowed only under the following three circumstances:
- Death of the group leader or in their immediate family.
- Convocation in a court of law.
- Unforeseen medical reasons (no work or school related reasons will be allowed).
The group leader should complete the request for substitution form and email it to substitution@sepaq.com. In all cases of substitution, official supporting documents (death certificate of the group leader, subpoena with service report, or original doctor's note) must accompany the request. Any request for substitution must be submitted at least seven working days before the start of the trip by the group leader, if possible.
A group leader or substitute may not be the holder of more than one moose or white-tailed deer hunting stay in the wildlife reserves managed by Sépaq.
The substitute for the group leader who is the holder of a hunting package identified as "60 years of age or older" must also be 60 years of age or older.
Important notices
Forestry work
Forestry work is permitted in wildlife reserves, under the aegis of the Ministère des Ressources naturelles et des Forêts. Sépaq does everything in its power to ensure that its activities coexist harmoniously with those of other forest users, including the forest community. In fact, certain agreements have been reached with loggers so as to be informed of their projects in advance, in order to minimize any inconvenience to our customers. It is possible that logging companies may carry out work in your hunting sector without notifying Sépaq. Hunting sectors are large enough to allow hunters to proceed with their activities away from operations related to the harvesting of non-wildlife natural resources and trapping that may take place there. No claim for refund or compensation will be accepted in the event of such a situation or activity in your hunting sector.
Indigenous presence
Sépaq does everything in its power to ensure that its activities coexist harmoniously with those of other forest users, including members of Indigenous communities. However, our organization does not have the authority to manage the traditional activities of Indigenous people, nor to prohibit their access to the territory. No claim for refund or compensation will be accepted in the event of such a situation or activity in your hunting sector.