Comments / Complaints - Sépaq

COVID-19 : New preventive measures for the lockdown period, visitor's guide, and limited activities and services

You have questions? Please read our customers’ most frequently asked questions.

Comments / Complaints

For all booking requests, please use our online booking platform. If you wish to modify or cancel a booking, save time by using our online tools via My Account or write to us at, taking care to use the email address associated with your booking.

In an effort to provide quality service, Sépaq would like to be informed of the concerns and expectations of its clientele. Whether you’re happy or not, let us know!

Choose from among the following options and type your comment or complaint in the allotted space. Please provide a valid e-mail address.

If your comment or complaint concerns more than one establishment, please use the « Customer Service » option in the Step 2 menu.

If you need information on other Sépaq products or services, please call us at 1 800 665-6527 (ee business hours) or fill out a Request for Information form under Request for Information tab.


1. What would you like to do?

4. Your contact information

5. Would you like follow-up?

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